Table of Contents

1. How to Place & Receive Calls
   1. Desktop
   2. Mobile (Teams App on iPhone/Android)
   3. C. Teams-Certified Desk Phones
2. Call History, Contacts & Speed Dial
   1. Call History
   2. Contacts
3. Call Management Features
   1. Transfer a Call
   2. Park a Call
4. Voicemail Usage
   1. Access Voicemail
   2. Playback
   3. Transcription
   4. Change Voicemail Settings
5. Basic Troubleshooting Guide
   1. Poor Call Quality
   2. Audio Issues
   3. Device Settings

How to Place & Receive Calls

Desktop

To Place a Call:

1. Open Microsoft Teams

2. Click Calls (left navigation)

   

3. Use one of the following:
   • Dial pad → Enter number
   • Search bar → Type a name or number
   • Call from Chat (Top right of your chat window)
4. Click Call

During a Call You Can:

• Mute / Unmute

  

• Turn your camera on/off

  

• Share your screen

  

• Transfer the call

  

• Place the call on hold

  

• Open dial pad

  

Mobile (Teams App on iPhone/Android)

1. Open the Teams app
2. Tap Calls

3. Tap the phone with the plus sign to bring up the:

   

   • Dial pad
   • Contacts
   • Recent call
4. Press Call button

You can receive calls anywhere you have data/Wi-Fi.

Teams-Certified Desk Phones

1. Lift handset or press speaker to get a dial tone.
2. Use the dial pad to enter the phone number
3. Search directory
4. Transfer or hold using on-screen buttons

Call History, Contacts & Speed Dial

Call History

1. Open Teams
2. Click Calls

3. Select History

   

You’ll see:

• Missed calls
• Incoming
• Outgoing

• Voicemail

  

Contacts

Teams pulls contacts from:

• Outlook
• Microsoft 365 directory
• Saved Teams contacts

To search:

• Use the search bar at the top

  

Call Management Features

Put a Call on Hold

1. Click Hold

   

2. Caller hears hold music

3. Click Resume to continue

   

Voicemail Usage

Access Voicemail

1. Open Calls

2. Click Voicemail

   

3. Select a voicemail to see the details in a pane on the right

   

Playback

• Click play

  

   

• You can call back directly from voicemail

  

Transcription

Teams automatically convert voicemail to text.

Benefits:

• Quickly scan message
• Accessibility support
• Easy reference

Change Voicemail Settings

1. Click the Ellipsis (the three dots) at the top right of the screen

   

2. Click Settings (gear icon)

   

3. Select Calls

   

4. Go to Voicemail

Options include:

• Custom greeting
• Call answering rules
• Forward to email

Basic Troubleshooting Guide

Poor Call Quality

Check:

✔ Internet connection 
✔ Wired connection preferred over Wi-Fi 
✔ Close heavy bandwidth apps 
✔ Restart Teams 
✔ Restart computer

Audio Issues

No one can hear you?

• Confirm correct microphone selected
• Check mute button
• Test device in Settings → Devices

You can’t hear others?

• Check speaker selection
• Volume level
• Headset plugged in properly

Device Settings

To Check:

1. Open Teams
2. Click Settings
3. Select Devices
4. Test:
   • Speaker
   • Microphone
   • Camera