Microsoft Teams Call Queue Sign In/Sign Out

Note: If a queue does not allow you to toggle availability, contact the IT Help Desk.

Mobile App (iPhone & Android)

Turn Call Queue Availability On or Off

Step 1: Open the Microsoft Teams app and tap your profile picture in the top-left corner.

Step 2: Select Settings.

Step 3: Select Calling.

Step 4: Scroll down to the Call Queues section.

Step 5: Locate the queue you want to manage.

Step 6: Use the toggle switch next to the queue name:

• Toggle On = You will receive calls from that queue.
• Toggle Off = You will not receive calls from that queue.

Desktop App (Windows & Mac)

Turn Call Queue Availability On or Off

Step 1: Open Microsoft Teams.

Step 2: Click the three dots (...) next to your profile picture in the top-right corner.

Step 3: Select Settings.

Step 4: Select Calls.

Step 5: Under Call Queues, find the queue you want to manage.

Step 6: Use the toggle switch to turn your availability on or off.

• Toggle On = You will receive calls from that queue.
• Toggle Off = You will not receive calls from that queue.

Frequently Asked Questions

What happens when I turn a call queue off?

You will stop receiving calls from that queue until you turn it back on.

Will this affect other team members?

No. Changing your availability only affects your own participation in the queue.

I don't see a call queue or toggle option.

Some call queues may not allow agents to manage their own availability. If you do not see the option, contact the IT Help Desk.

Need Help?

If you have questions about your call queue membership or are unable to change your availability, submit a ticket to the IT Help Desk.