Grant Nelson
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Activity overview
Latest activity by Grant Nelson-
Grant Nelson created an article,
Microsoft Teams Call Queue Sign In/Sign Out
Note: If a queue does not allow you to toggle availability, contact the IT Help Desk.Mobile App (iPhone & Android)Turn Call Queue Availability On or OffStep 1: Open the Microsoft Teams app and tap ...
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Grant Nelson created an article,
How to Download Apps on an Encore iPad
Encore Electric iPad Quick Guide Step 1: Open CatalogOn the iPad Home Screen, tap the blue Catalog icon.Step 2: Find the AppAfter Catalog opens, use Search in the upper-right corner or scroll throu...
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Grant Nelson created an article,
How to Sync Contacts in Outlook Mobile
iPhone (iOS) InstructionsStep 1 – Enable Contact Sync in OutlookOpen the Outlook appTap your profile icon (top left)Tap the Settings (gear icon)Select your work email accountTurn on “Save Contacts”...
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Grant Nelson created an article,
How to Add a Shared Mailbox in Outlook (Desktop & Mobile)
Outlook DesktopOption 1 – Auto-Added (Most Common)If you were given access recently, the mailbox may automatically appear.Steps:Open OutlookLook on the left-hand side under your mailbox foldersLoca...
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Grant Nelson created an article,
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Grant Nelson created an article,
Submitting a Computer Request
How To Go to itservice.encoreelectric.com. Submit a request. Enter the user that needs the computer in the Subject of the ticket. In the "Category" drop down select "Request a Computer" to populate...