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How to Add a Shared Mailbox in Outlook (Desktop & Mobile)

Outlook Desktop

Option 1 – Auto-Added (Most Common)

If you were given access recently, the mailbox may automatically appear.

Steps:

  1. Open Outlook
  2. Look on the left-hand side under your mailbox folders
  3. Locate the shared mailbox (it will appear under your main mailbox)

Option 2 – Manually Add Shared Mailbox

Use this if the mailbox does not appear automatically.

Steps:

  1. Open Outlook
  2. Click File
  3. Click Account Settings → Account Settings
  4. Double-click your email account
  5. Click More Settings
  6. Go to the Advanced tab
  7. Click Add
  8. Enter the shared mailbox name or email address
  9. Click OK
  10. Click Apply → OK → Next → Finish
  11. Restart Outlook

Outlook Mobile App (iPhone & Android)

Add Shared Mailbox

Steps:

  1. Open the Outlook app
  2. Tap your profile icon (top left)
  3. Tap the gear icon (Settings)
  4. Tap Add Mail Account
  5. Tap Add Shared Mailbox
  6. Enter the shared mailbox email address
  7. Tap Add

Related to

Grant Nelson
Updated

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